At Hammersmith Flowers, we take pride in being a trusted local florist, providing fresh flowers and outstanding customer service to households and businesses throughout the Hammersmith area. We understand that your floral gifts are often sent for special moments, and we guarantee the freshness and quality of every bouquet and arrangement delivered. Your satisfaction is our top priority.
Should your flowers arrive damaged or in less-than-perfect condition, please notify us as soon as possible. We ask that you inform us within 24 hours of delivery and, if possible, provide photos of the flowers and the packaging. This enables us to assess the issue promptly and offer a swift resolution. We will arrange for a replacement bouquet or a full refund at your preference, subject to our inspection of the evidence provided.
Our fresh flowers guarantee covers all deliveries within Hammersmith. We promise that every order will arrive fresh and remain vibrant for at least five days from the delivery date, provided the care instructions included with your flowers are followed. If your flowers begin to fade or lose their vitality within this freshness window, let us know and we will investigate the issue for you.
Your satisfaction is essential to us at Hammersmith Flowers. If your flowers do not meet our high standards of freshness and quality upon arrival or during the guaranteed freshness window, you can choose one of the following options:
Please note that due to the perishable nature of flowers, replacements and refunds are generally only available for concerns raised during the freshness guarantee period and that condition reports or photos may be requested.
We believe in learning from our customers. If you are not completely satisfied with your experience or have a complaint about your order, please get in touch with us promptly. Clearly describe the issue and, if possible, include any supporting images. Our friendly Hammersmith team will review your complaint and respond as quickly as possible, usually within one business day. We’re committed to resolving all complaints fairly, transparently, and to your satisfaction.
We have built our reputation as a leading Hammersmith florist by delivering fresh, stylish flowers – and by backing them with genuine care and customer-focused policies. Whether you’re sending flowers to a local residence, office, or shop, you can trust Hammersmith Flowers to deliver quality every time. Your peace of mind matters, and our returns, refunds, and complaints policy is just one more way we serve our valued Hammersmith customers.
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