Hammersmith Flower Delivery Terms – Shop Conditions & Purchase Policy

Terms & Conditions for Hammersmith Flowers Online Delivery

Introduction

These Terms and Conditions ("Terms") govern the use of the Hammersmith Flowers website and our online flower delivery services available to all customers in Hammersmith and the surrounding areas. By placing an order on our site, you agree to be legally bound by these Terms. If you do not agree to any part of these Terms, please do not use our services. These Terms apply in addition to any rights you may have under UK consumer law.

Eligibility and Service Area

Our service is available to individuals aged 18 or over who are legally capable of entering binding contracts. Hammersmith Flowers provides online flower delivery services primarily within Hammersmith and neighbouring localities. By using our service, you confirm that you are ordering for delivery within these regions or that you have obtained permission from the intended recipient for delivery details given.

Ordering Process

To place an order for flower delivery in Hammersmith, please browse our online selection, select your desired product(s), and add them to your shopping basket. You can then proceed to checkout, where you’ll be prompted to enter delivery details, a personal message (if desired), and payment information. Please review your order carefully before submission. Once submitted, you will receive an acknowledgement email confirming receipt of your order. This does not signify acceptance of your order.

Order acceptance and the completion of the contract between you and Hammersmith Flowers takes place when we dispatch the flowers and send you an email confirming this. We reserve the right to refuse or cancel any order at our sole discretion, for reasons such as product unavailability, suspected fraud, or delivery issues related to address or weather conditions.

Product Descriptions & Availability

We strive to ensure all product descriptions, images, pricing and availability details are accurate and up-to-date. However, flowers are seasonal and perishable by nature, so substitutions may be necessary. In such cases, we will use flowers of equal or greater value and maintain the style and character of your chosen arrangement. Any such substitutions will be made at our discretion, with the aim of satisfying the original intent of your order.

All products shown on this website are subject to availability. In the unlikely event that a selected item is unavailable, we will contact you to discuss suitable alternatives or arrange a refund, based on your preference.

Pricing & Payments

All prices listed on our website are in Pounds Sterling (GBP) and include VAT at the applicable rate. Delivery charges are stated separately at checkout and added to your total prior to payment confirmation. Occasionally, we may change our prices, but such changes will not affect orders for which you have already received an order acceptance/dispatch email.

We accept payment by the methods displayed on our checkout page, which may include debit cards, credit cards, or other secure payment methods. By submitting a payment, you confirm that the payment method being used is yours or that you have authorisation to use it. Payment will be debited from your account at the time of or shortly after order confirmation.

Your transaction and payment details are processed safely and securely by our payment processing provider. We do not retain full card details at any stage.

Delivery Policy

Hammersmith Flowers delivers to Hammersmith and the nearby areas. During checkout, you will be asked to provide a valid delivery address within our service region. We cannot accept responsibility for late or failed deliveries due to inaccurate, incomplete, or inaccessible addresses.

Orders placed before noon are typically eligible for same-day delivery, subject to availability and peak periods (such as Valentine’s Day or Mother’s Day). Other orders will be delivered on your chosen date. We will make every effort to meet your preferred delivery date, but this cannot be guaranteed.

If the recipient is unavailable at the time of delivery, our driver may leave the flowers with a neighbour, in a safe place, or attempt redelivery. A delivery note will be left, where appropriate, to inform the recipient. If redelivery attempts prove unsuccessful, we reserve the right to charge additional fees or cancel the order.

Order Amendments & Cancellations

You may request to amend or cancel your order by contacting us promptly. Cancellations or changes must be requested at least 24 hours before the scheduled delivery date to qualify for a full refund. Due to the perishable nature of flowers and the personalised character of flower arrangements, cancellations requested after this deadline will not be eligible for a refund unless agreed at our discretion.

Orders placed during peak periods (for example, Valentine’s Day, Mother’s Day, Christmas) may require more notice for amendments or cancellations. Once flowers have left our premises or are already prepared, changes or refunds may not be possible.

Returns & Refunds Policy

We hope you are delighted with our arrangements. If you are unhappy with your order, please contact us within 24 hours of receipt, providing details and images if possible. We may offer a replacement or refund at our discretion for orders that do not meet our high standards or if the product is damaged upon arrival.

As flowers are fresh and perishable, returns may not always be practical. In such cases, we may request photographic evidence to assess your complaint rather than a return. Our liability is limited to the cost of the flowers and delivery charges paid by you.

Personal Messages and Special Requests

We offer the option to include a personal message with your flower delivery. Please refrain from including inappropriate, offensive, or threatening language. We reserve the right to decline to include any message and may contact you should your message not meet our standards or policies.

Where possible, we will try to accommodate special requests regarding delivery, flower selection, or presentation, but cannot guarantee these unless expressly agreed in writing.

Liability

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any liability that cannot be excluded by law.

Subject to the above, Hammersmith Flowers will not be liable for:

Any indirect, incidental, or consequential losses (including loss of profits, revenue, or data) arising from or in connection with the use of our website, services, or products.
Delays or failures in delivery resulting from events outside our control, such as strikes, weather, or force majeure.
Losses arising from wilful misuse of the product, or non-compliance with care instructions supplied.
Errors in delivery or order fulfilment due to incorrect information provided by you.

In all cases, our maximum aggregate liability to you will not exceed the amount paid for the relevant order.

Intellectual Property

All content on this website, including images, designs, product descriptions, and logos, is owned by or licensed to Hammersmith Flowers. You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the service without express written permission from us.

Privacy Policy

Your privacy is important to us. We process personal information in accordance with current data protection laws in the United Kingdom. We only use your information to process your order, arrange delivery, and—if you opt in—provide marketing updates relevant to our flower delivery services in Hammersmith and surrounding areas. Please refer to our Privacy Policy for details on how we collect, use, and protect your data.

Customer Responsibilities

By placing an order, you are responsible for providing accurate and up-to-date information, including delivery address, contact details, and payment information. You agree not to use our services for any illegal or unauthorised purposes. Use of the site or services in breach of these Terms may result in suspension or termination of your account and future access.

Changes to Terms & Conditions

Hammersmith Flowers reserves the right to amend these Terms at any time. Updates will be posted on this website, and it is your responsibility to review them regularly. Orders placed will be subject to the Terms available at the time of your order.

Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales. Any dispute arising from or related to these Terms or the use of our online flower delivery service in Hammersmith and the surrounding area shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Severability

If any part of these Terms is found to be unlawful, invalid or unenforceable, that provision will be deemed modified to the extent necessary to make it legal, valid and enforceable, and the remainder of the Terms will remain in full effect.

Additional Information

If you have any queries regarding these Terms & Conditions for our flower delivery Hammersmith services, or about your order, please contact us using the contact form on our website or through the details provided at checkout.

These Terms & Conditions apply to all customers using Hammersmith Flowers’ online flower delivery services in Hammersmith and surrounding areas. Your statutory rights as a consumer are not affected.